IT Service Management is concerned with delivering and supporting IT services that are appropriate to the business requirement of the organisation. ITIL provides a comprehensive, consistent and coherent set of best practices for IT Service Management processes, promoting a quality approach to achieving business effectiveness and eficiency in the use of information systems.
IT Service Management benefits
- Improved quality of service - more reliable business support
- IT Service Continuity procedures more focused, more confidence in the ability to follow them when aquired
- Clearer view of current IT capability
- Better information on current services (and possibly on where Changes would bring most benefits)
- Greater flexibility for the business through improved understanding of IT support
- More motivated staff; improved job satisfaction through better understanding of capability and better management of expectations
- Enhanced customer satisfaction as service providers know and deliver what is expected of them
- Increased flexibility and adaptability is likely to eist within the services
- System - led benefits, e.g. improvements in security, accuracy, speed, availability as required for the required level of service
- Improved cycle time for Changes and greater success rate
