Why CC Assistant

Advantages

• Guaranteed management of services - As long as services are critical for the continuous improvement of the organization, there is a strong need for implementing advanced management and control tools and procedures so that optimal levels of resources exploitation should be reached.
• General tool for problem management-The users have problems that should be communicated quickly to those in charge to promptly solve them. That is why there is an imperious need to have a problem storing and quantification system in the organization, through which the responsible persons should be notified on the appearance and seriousness of the problems, and the affected users should permanently know the status and the methods of solving them.
• Xprise - BIT experience in CCP/CC Assistant implementation - XPrise has experience in the implementation of competence communities in large organizations, experience reflected in CC Assistant.
• Based on well known standards - CC Assistant is based on well known and universally accepted standards in terms of total quality services, such as: ITIL (Infrastructure Library), ITSMF (IT Service Management Foundation), INK (Institute Dutch Quality), EFQM (European Foundation of Quality Management).
• Efficient tool for storing knowledge -The main goal of CC implementation is the continuous improvement of the organization by creating a solid knowledge base that can be shared afterwards with all community members using CC Assistant.
• Less Employees dependence - The loss of competencies, once the employees who have them are leaving the business, can be avoided using CC Assistant which is a trustful storage tool in terms of optimal exploitation of the IT system and problem management in the organization.
• Process oriented - Every single organization is unique in the way it is running its business; therefore the specific processes related to the services can be modeled with the help of CC Assistant having as a result an extremely flexible system.
• Top-down approach - The purpose of a CC implementation is to reach the management objectives that govern the imposed quality standards, both internal and external. Therefore an implementation approach using the top down methodology guarantees that the objectives will be reached and that they will also be monitored in the post implementation period.

Characteristics

• Web interface - All modules can be accessed and used from any workstation, remotely (via network, rented line, or internet) using internet browsers such as Microsoft Internet Explorer or Netscape Navigator.
• Multilanguage interface - For users spread across different geographical areas, the application enables interface language selection. Shifting form one language to another can be easily done any time, during the system use.
• Automatically configurable depending on user's access rights - For each user or users group, administration/use guidelines are defined for each module at different levels. Depending on the received rights, the interface and menus will be automatically configured, limiting in this way the user's access.
• Flexible and configurable - The administration (management) module allows defining and configuring of communities, for which the following should be defined: employees, working groups, the groups having access to other communities, companies and organizations, variable attributes for main entities, the working calendar, access rights.
• Security - Working ASP implies on one hand excellent performance while dealing with a big volume of transactions and users and on the other hand, high performance security tools. The security of CC Assistant is managed on the application server and can be configured depending on the needs of each organization.
• OLAP multidimensional analysis - The specific performance indicators for each module can be further analyzed using a vast range of criteria due to OLAP technology that is perfectly integrated with the CC Assistant system.